Perfect-Fit Service Management Solutions

Multi-Channel

• Communicate with clients using letters, emails, text messages, social media and portals
• Configure workflow so that the most appropriate channel is always used

Integrated

• Integrate with web-sites, apps and other systems to allow the creation of service requests
• Integrate with your telephony system and call centre (note: options depend on your exact telephony set-up)

Workflows

• Highly tailored workflows which can be based on complex business rules
• Workflows can include internal- and external staff and even automated process steps
• SLA monitoring to ensure that milestones are met

Service

• Keep clients automatically informed of updates on service requests
• Use of client portals for various levels of self-service