Our Clients

We’re trusted by the best

About Us

Solving complex business challenges with unique solutions

Our dedicated team of solution architects and consultants have been designing and building specialised case management solutions for clients from a wide variety of industries since 2003. With fixed-price / flexible-scope options, adaptive solutions, and sterling customer service, we’re here to help make your workday easier.


9 Knots: a specialist provider of Case Management solutions

We have specialized in case management solutions. Solutions that manage ‘long-running transactions’ . Think processing mortgage applications, handling insurance claims, conducting clinical trials, managing small-series manufacturing, guiding people from welfare back to work, managing long sales cycles and much more…

  • Fixed-Price / Flexible-Scope
  • Adaptive Technologies
  • Innovative Solutions
  • Unique Without the Bespoke Price Tag
  • Case Management Expertise since 2003

We deliver tailored case management solutions to many different industries

Here are some of the sectors we currently help:

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Insurance and Claims

Claims management workflow can be highly complex. Such intricate processes can only be supported by a specialist system designed specifically for this niche industry.

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Welfare To Work / Social Mobility

Our unique CRM solution is 100% tailored to meet the strict provider guidelines and help thousands of job seekers back into sustainable employment.

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Clinical Trials

Our eCRF solution is used for many Phase IV Clinical Trials. Our fixed price model is a true advantage for both sponsored and non-sponsored trials.

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Sales Support

Our Reseller Profiling solution will help you to see who your star-players are, who needs more support, and which sales activities are the most effective. Focus your sales force resources with pin-point accuracy.



Our ERP solutions benefit from the flexibility offered by the Casemaster® platform. Our ERP software is ideal for organisations with highly specific requirements that cannot easily be met by off-the-shelf ERP software.

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Service Management

Our multi-channel service management module will help your service desk team with extensive SLA monitoring, built-in knowledge base, time tracking and much, much more

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Debt Resolution

We’ve been providing case management solutions to the UK Debt Resolution industry since 2005. Our debt resolution systems power the biggest players in the industry.

9 Knots is by far the most capable and reliable software that we have found on the market. The migration over to the CaseMaster® software from the software we were using was relatively trouble free and since then we have not looked back.

Mark Bowker


Transferring our client base onto the CaseMaster® software has allowed In Control to grow rapidly and improve on various processes to save time and money. The core software is user friendly and intuitive and we have been able work with 9 Knots to make changes and additions which suit our working practices.

L Notley


9 Knots have allowed us to outsource our IT development with the peace of mind knowing that they can develop and support us in our ever demanding and growing needs. 9 Knots give us the confidence that they will exceed expectations and deliver on time. After using other solution databases, I consider the 9 Knots system to be by far the best.

S Parkin



We’ve helped many organisations achieve their goals

Since our establishment in 2003, we have built a loyal client base, implementing innovative case management solutions to address our clients’ unique challenges and problems.

The PACYFIC study aims follows a large international patient cohort for 10 years with a view to determine the yield of the current, long-life follow-up of pancreatic cysts.

Dutch Digital Systems delivers innovative solutions to the insurance industry. We have jointly designed and developed the Sphere7405 platform with modules such as claims management, contract management, quoting and binding and bordereaux reporting.

PeoplePlus is one of the larger providers of welfare-to-work services in the UK, Ireland and, through a partnership, Saudi Arabia. We are proud to have been their development partner for case management solutions since 2011.


Say Hello to Perfect Fit Software

Ready to streamline your working processes with a tailored, cost-effective solution? Book a demo today and one of our consultants will show you how we can address your unique requirements.